Terms and Conditions

Membership Terms and Conditions

Membership

Your membership will start from the date specified on your membership agreement form in joining at our venue.

You will be a member for at least three full calendar months which is your minimum term. Your membership will continue automatically after your minimum term unless you terminate your membership in line with section 5 below.

Class timetables

We may on occasion need to make additional temporary changes to our class timetable. If possible we will notify you of our intention to do this

 Monthly membership fees

Monthly membership fees are paid in advance bystanding order. This will be payed from your bank account on the first day of every month.

Missing membership fee payments

If you don’t pay your membership fee on time, we will e-mail to tell you. We will continue to attempt to collect your subscription unless you contact us and arrange alternative payment. You may be charged a one-off non-payment fee of £15 for this.

In addition we may charge you up to £30 if we refer your arrears to a debt collection agency.

Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.

Suspending or cancelling your membership

 

  1. Suspending your membership

After the end of your minimum term you can suspend your membership at any time. You can only suspend your membership for full calendar months for a period of up to three months.

Suspension may be activated from the start of any calendar month by giving us at least five working days written notice before the end of the previous month. Your membership will then be suspended from the first day of the following month. For notices received less than five working days before month end, membership will be suspended on the last day of the following month.

When suspending your membership you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have received written confirmation of your suspension request and re-start date.

Medical conditions: If you have a medical condition which prevents you from training temporarily, you may suspend your membership within your minimum term. Outside your minimum term we permit extended suspension periods for medical conditions. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of doctor’s certificate or other proof. Any membership time paid but not used after this point will be credited back to you in training time upon your return.

 

  1. How to cancel your membership
    Should you wish to cancel your membership you must give us at least five working days written notice before month end. Your membership will end on the last day of that month. For notices received less than five working days before month end, membership will end on the last day of the following month.

Notices received after 17.30 will be deemed to have been received on the next working day.

You are responsible for ensuring that we have received your written notice.

(i) Cancellation for medical reasons, relocation or redundancy
We may allow you to cancel your membership before the end of the minimum term if you have been a member and:

  • Have a medical condition that stops you from attending classes
  • Relocate more than 20 minutes drive from our venue (as measured by AA Route Planner)
  • Are made redundant

We will need to see proof of these circumstances and also five working days written notice before month end. You are responsible for ensuring that we have received your written notice and proof of circumstances.

 

Our right to cancel your membership
We will cancel your membership immediately if you:

 

  • Break these terms and conditions
  • Put the health, safety or wellbeing of other members or our employees at risk
  • Allow other people to use your membership to attend classes
  • Engage in disruptive or violent behaviour

 

Our responsibility to you
We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself at one of our classes you must report this to the instructor straight away.

 

Your personal information
We take our responsibility for looking after your personal information very seriously. You can find out how you can see the information we hold about you or how to ask us to change this information in our privacy policy upon request.

You are responsible for informing us about any changes to your personal information.

 

Changes to these terms and conditions
We may change these terms and conditions. We will give you at least 30 days notice to inform you of any significant changes that may affect your membership.